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Customer Service

Do you have a question? Contact our customer service, and we will try to respond within 24 hours, 7 days a week.
Monday - Friday: 8:00 AM - 8:00 PM
Saturday - Sunday: 8:00 AM - 4:00 PM
✉️ info@trendmago.nl

Trendmago

At Trendmago, we strive to keep prices affordable so you can dress stylishly without emptying your wallet. Since we cover the shipping costs, your latest fashion finds will be delivered to your home at no extra charge. If you have any questions or need assistance, our friendly support team is just one click away and always ready to help.

Frequently Asked Questions

How can I return my order?

Are you not satisfied with your order? Contact info@trendmago.nl before opening a dispute in your Klarna portal. Please include "DISPUTE" in the subject line and let us know what the issue is. These emails are treated with the highest priority and will resolve your problem faster than opening a complaint in the Klarna portal!

The expected delivery time has passed. Where is my order?

In 99% of cases, orders are delivered within the expected delivery time. Unfortunately, delays can sometimes occur in the delivery process. You can inquire about the status by emailing our customer service. Please include your order number and send the email from the same email address you used to place the order. If you wish to open a dispute in your Klarna portal, please contact info@trendmago.nl with the subject: DISPUTE and let us know what the issue is. These emails will be treated with the highest priority and will resolve your issue faster than opening a complaint in the Klarna portal!

When can I expect my order?

We believe you shouldn't have to pay too much for a desired product, which is why we ship products directly from our supplier. This saves on shipping, storage, and packaging costs, allowing us to offer products at a reasonable price. The processing time for orders is divided into the following stages:
Processing Time: The order is approved, quality-checked, and packaged. All orders are sent to the fulfillment center for shipping within 48 hours of being placed.
Shipping Time: This refers to the time it takes to ship the goods from the fulfillment center to the final destination. The shipping time is typically 8-16 business days.
Please note: Due to the coronavirus (COVID-19), there may be delays in the delivery of your package because of limited capacity in the transportation sector.

Not satisfied with your order?

Not satisfied with your order? Before opening a dispute in your Klarna portal, contact info@trendmago.nl with the subject: DISPUTE and let us know what the issue is. These emails are prioritized and will resolve your problem faster than opening a complaint in the Klarna portal!

Where can I find my Track & Trace code?

You can track your package using your 4 or 5-digit order number (#xxxxx) and your email address. Click here to track your order.

The Track & Trace code shows no information, how is that possible?

Track & trace information is available once your package arrives at the carrier. Please note that there may be delays, and it might take a little longer for the information to be updated in your order.

  • Free shipping

    Orders in the United Kingdom are always shipped for free and insured with track & trace the next day via Royal Mail, DPD UK, and DHL Express.

  • MONEY-BACK GUARANTEE

    We offer a 100% money-back guarantee within 30 days of receiving your order.

  • 5,000+ satisfied customers!

    Trendmago has over 5,000 satisfied customers and we are rated 4.6/5.