Return and Cancellation Policy

Not satisfied with your order?

We would love to know what we can do better!

You can return your order unused within 14 days of receiving it, or send us a photo showing that the product is defective. We will confirm the photo, and in most cases, we can resolve your issue without a refund. We ensure that your money will be refunded to your account within five business days of receiving your return, or we will have the photo confirmed by our customer service.

Important: Beauty products and items purchased during sales cannot be returned.

Returns by mail

You have up to 14 days after receiving your order to exchange a product for a different size/color or request a refund if it has been delivered to a nearby parcel center.

  1. CONTACT info@trendmago.nl

First, contact us via email for the return address. As we have several distribution centers, we need to determine which center your package came from based on the reason for return.

  1. PROVIDE THE DELIVERY SLIP.

Pack the product as securely as possible in the original packaging and include a note with your order number. As the sender, you are responsible for the return. Always ask DHL for a tracking code when you return the package. After sending the package, contact us at info@trendmago.nl if you wish to receive a refund or a different size/color.

Note: Our headquarters are located in China. Therefore, please be aware that you will need to send your package to our supplier (located in Asia) when returning the product.

  1. SHIPPING

Go to the nearest parcel center (post office or parcel shop) and return your package.

Once the product arrives at our warehouse, the size/color will be adjusted as quickly as possible, or a refund will be processed.

Cancellations
To cancel an order, contact us immediately: info@trendmago.nl. If you cancel your purchase within 24 hours, we can unconditionally refund your money. Otherwise, the items must be returned to us once they arrive at your location.

Shipping costs
It is the customer's responsibility to pay any shipping costs when returning a product. These costs will not be refunded. If you receive a refund for your purchase, the shipping costs will be deducted from the amount refunded.

The time it takes to receive your exchanged product will largely depend on your location.

We always recommend using a traceable shipping service or shipping insurance!